ES / EN
Full privacy notice
Data controller
Mauricio Sanchez Rovirosa, an individual operating under the trade name Duuo Real Estate Cancun and the appointed marketer of PUNTA VEINTE, is responsible for processing prospective buyers’ personal data. Address: Lote 14-03, Manzana 43, Supermanzana 311, Calle Mañanitas, Poblado Alfredo V. Bonfil y su Anexo, Municipio de Benito Juárez, Estado de Quintana Roo. Privacy contact: [email protected].
Data and purposes
Your name, telephone number, email address and residence preferences, supplied when requesting information, will be used to answer enquiries, arrange viewings and follow up on your request. Sensitive personal data is not requested at this stage.
As an optional secondary purpose, we may send promotions and updates about PUNTA VEINTE by WhatsApp or email. You may decline from your first contact or opt out at any time by replying STOP to the promotional message or emailing [email protected] with the subject “Promotional opt-out”. Refusal will not affect enquiries, viewings or purchase negotiations..
Control over your data
You may request access, rectification, cancellation or objection (ARCO rights), withdraw consent, or limit use or disclosure by contacting [email protected]. Provide your name, a reply channel, your request and the data concerned, and establish your identity or authority to act. For corrections, provide the requested change and supporting information.
ARCO requests will receive a determination within 20 business days. Approved requests will be implemented within the following 15 business days. Each period may be extended once for an equal period where justified. Withdrawal of consent does not have retroactive effect.
Recipients and retention
Prospect data is received and managed internally by the Duuo Real Estate Cancun team to respond to enquiries and provide commercial follow-up. Access will be limited to personnel who need it for these tasks.
If negotiations begin, necessary data may be communicated to the legal team independent of Duuo Real Estate Cancun and to the relevant notary’s office, to review the transaction, prepare documents and arrange execution of the deed. Recipients and their roles will be identified before the file is shared; this does not authorize unrelated uses.
Where a disclosure constitutes a transfer, the recipient will be informed of the notice and applicable purposes. Where consent is required, a separate acceptance or refusal will be requested before transfer; consent will only be dispensed with where an applicable legal exception is established. Starting negotiations will not be treated as blanket authorization.
The legal team is independent of Duuo Real Estate Cancun. Before data is communicated, its identity and whether it acts on behalf of the controller or as a third party with its own purposes will be established, so the appropriate processing and consent requirements can be applied. Prospect contact details, conversations and commercial follow-up information are stored in the Leadsales CRM, which our team uses to manage enquiries. Access is restricted according to team responsibilities..
Data will be retained while needed for the stated purposes and applicable obligations, and then blocked or deleted as appropriate.
How the website and contact channels work
The website is hosted on Cloudflare Pages. The hosting provider may process technical connection data, such as IP addresses and request information, to deliver and protect the service. Contact buttons open WhatsApp Business at +52 998 761 9015. Your message is sent only when you send it in WhatsApp. Conversations and follow-up information are managed using Leadsales. These services also have their own privacy terms. The website code does not include advertising pixels or analytics tools.
Updates
Changes will be announced on this page with their date. puntaveinte.com/privacy-notice.html.
Scope
This notice covers prospect enquiries and possible communication to the legal team and notary. Before collecting documents for negotiations or conveyancing, the identification, tax and any financial or asset data actually needed, their purposes and applicable consents will be specified. That documentation is not collected through this website.